Product return procedure
Note regarding the procedure:
In the case of a re-calibration, repair or complaint, you can considerably reduce the turnaround time by following our return shipment instructions.
Due to technical difficulties, it is currently not possible to send the e-mails automatically. We are working on a solution and will provide you with your completed forms manually. This may take some time. We ask you to excuse this.
- Please fill in the complete product return form, before you send the goods back.
- Always observe our instructions regarding the harmlessness or decontamination of your shipment.
- After receiving your data, you will get the product return form and a forwarding label each with a Return Merchandise Authorisation Number (RMA) as a Pdf-file by e-mail.
- Please enclose the product return form to your shipment. Return "free of charge".
- In the case of an unmarked or unfree consignment, we reserve the right to refuse acceptance or to send it back.
In case of return of goods (stock clearing) please make sure you contact our sales or service department beforehand!
Inspection lump sums: For unjustified complaints (no errors, incorrect operation, outside from warranty, etc.), we allow us to charge the shipping costs and a inspection lump sum.