Tuesday, 17 December 2013 09:44

Return of products (RMA)

Product return procedure


Note regarding the procedure:

In the case of a re-calibration, repair or complaint, you can considerably reduce the turnaround time by following our return shipment instructions.

  • Please fill in the complete product return form, before you send the goods back.
  • Always observe our instructions regarding the harmlessness or decontamination of your shipment.
  • After receiving your data, you will get the product return form and a forwarding label each with a Return Merchandise Authorisation Number (RMA) as a Pdf-file by e-mail.
  • Please enclose the product return form to your shipment.
  • We reserve the right to refuse acceptance of unmarked or unlabelled shipments.


Product return form



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