Product return procedure
Note regarding the procedure:
In the case of a re-calibration, repair or complaint, you can considerably reduce the turnaround time by following our return shipment instructions.
- Please fill in the complete product return form, before you send the goods back.
- Always observe our instructions regarding the harmlessness or decontamination of your shipment.
- After receiving your data, you will get the product return form and a forwarding label each with a Return Merchandise Authorisation Number (RMA) as a Pdf-file by e-mail.
- Please enclose the product return form to your shipment.
- We reserve the right to refuse acceptance of unmarked or unlabelled shipments.